If you are not providing your customers with on-screen video support you could be wasting money by paying someone to answer unnecessary emails and phone calls.
Videos can make your FAQ come alive. Often times, it is much easier to show someone how to do something rather than try to explain it through email or by phone. In addition, when you provide training videos on your website, they work for you 24/7 so take advantage of this on-going support for your customers.
Save money by decreasing the amount of time needed to reply to common questions. When you do see a particular question come in frequently, create a training video and make it available on your FAQ. This will decrease future questions about this particular issue as some of your customers will have already found your training video and gotten their answer. You will also be able to direct future questions to the training video thus helping to decrease the amount of time spent replying to the customer. It’s truly a win-win situation when you have an online training video system supporting your customers. The best part is… you can now do it all for free with Techsmith’s Camtasia Studio.
Have you ever wondered how the pros make cool training videos by showing users exactly what they are doing on their computer screen? Many users rely on a simple piece of software called Camtasia Studio. Camtasia allows for easy recording, editing and sharing of computer screen videos. You do not have to be professionally trained in video editing or post processing to put out your own training videos. Camtasia makes the process easy. Even better yet, Techsmith is now giving away Camtasia Studio for free.
This free offer does have a time limit so be sure to download your copy of Camtasia Studio 3. Then go and ask Techsmith for a registration key. They will email you one. During the install process, choose “I have a registration key” and copy and paste the code that Techsmith sent you.
I installed the demo version and activated it to a full copy with the registration key provided by Techsmith so I know first hand, it works. You should get your free copy of Camtasia Studio now before the offer expires.
Once installed, you will easily be able to capture a window, the entire screen or just a portion of your computer screen. Here is 5 second example clip of a portion of the Photoshop screen that I turned into an MOV and uploaded to YouTube for broadcasting. This will save bandwidth as YouTube is now serving the actual video.
Note: There seems to be quite a few users experiencing an error for “A suitable compressor cannot be found”. Download Techsmith’s TSCC Codec and install it. This should fix the problem.
Thanks to Citizen Journalist for the heads up on the free Camtasia offer.