XP Crashes Vista over Network – RESOLVED

XP Crashes Vista over Network – RESOLVED

XP crash Vista - Kaspersky Internet SecurityOver the last few weeks, our office LAN became extremely unstable under certain circumstances. In particular, a Vista Business machine would hang randomly and cause the network to slow to a crawl. The first wave of fixes involved downloading the latest hardware drivers and Windows updates for all machines on the network. After further testing, it turned out that 1 particular XP (SP2) machine would crash the Vista Business machine when accessing a mapped network drive on the Vista box. It seems that this issue has been documented in a few places online but no fix has ever been posted… until now that is.

Before the resolution, here are the errors found inside Windows XP’s event viewer so others may also match up the same problem. Under Control Panel >> Administrative Tools >> Event View >> System, here are the events to look for:

Source: EventLog
ID: 6004
A driver packet received from the I/O subsystem was invalid. The data is the packet.

You may also see this error as well:

Source: MRxSmb
ID: 3019
The redirector failed to determine the connection type.

XP Crashing Vista over Network – The Culprit

After much troubleshooting, it turns out that Kaspersky Internet Security 6.0, fully patched and updated installed on the Windows XP (SP2) machine, was the cause of the network & Vista crashes. It took some time to even discover this as during the crashes, Kaspersky was already fully disabled for the troubleshoot. In fact, after the crash problems initially surfaced, Kaspersky firewall was disabled as a first line of testing.

XP Crashing Vista over Network – RESOLVED

Once Kaspersky was completely uninstalled, the errors never appeared again and accessing a mapped drive on Vista from XP was wonderfully fast again on the gigabit network. Just like McAfee causing a slow LAN connection, Kaspersky needed a full uninstall to resolve the network problems.

If you are experiencing crashes between XP & Vista over a mapped network drive and you have Kaspersky Internet Security installed, try uninstalling (as opposed to disabling or exiting) the entire suite to see if it resolves the issue. It certainly did for me.

Ian Lee

Ian Lee

Work from home dad, marketer and photographer. Fallen in love with basketball all over again as I coach my daughter's team.

12 thoughts on “XP Crashes Vista over Network – RESOLVED”

  1. That freaking sucks! I am about ready to make the dive to the dark side (Apple). Vista doesn’t seem to be compatible with anything I use. It’s been out what…2 yrs? Too bad we have to figure out the errors. MS must have laid of their QA dept.

    DJ
    Monetize Without Pay-Per-Click

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  2. thanks for the tip. in my case the cause was Kaspersky. at first i wasnt fully aware of it and i started tweaking vista in a lot of ways but after a while i came to think that maybe was an issue related with something i had installed recently. thanks again

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  3. You know, I think that any computer you have is going to experience problems with crashes and other malfunctions…no machine is perfect. That being said, I haven’t had any problems with vista or XP…but maybe it’s just me..

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  4. No matter what you do. Vista and crashes goes sidebyside. No one can change this fact, not even Microsoft. I think it is better to use XP or Ubuntu as compare dto VISTA

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