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iPhone Unable to Move Message – Cannot Delete Emails – RESOLVED

By Ian Lee on Feb 25, 2009 in iPhone

There seems to be a glitch on the iPhone 3G when it comes to deleting emails. Through one of my IMAP accounts, when I try to delete an email, I consistently get the error “Unable to Move Message”. When the email account was setup on the iPhone, it was already selected to move deleted emails to the local trash folder of the phone. If you are also unable to delete emails on your iPhone, try this. Go inside:

Settings > Mail, Contacts, Calendar > Email Account > Advanced > Deleted Mailbox

Then tap on Trash – even though you may already have a check mark beside it. This should allow you to start deleting emails.

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  1. 37 Comment(s)

  2. By Raptor on Jun 26, 2009 | Reply

    THANK YOU! THANK YOU! THANK YOU!

  3. By daniel cox on Jan 14, 2010 | Reply

    Had the same issue and your suggestion worked perfectly. thanks for the help.

  4. By Nick Robinson on Feb 17, 2010 | Reply

    Excellent – worked for me after a very annoying experience. Thank you!

  5. By Theodoor on Feb 18, 2010 | Reply

    Thanks, Great help!!!

  6. By Julie on Mar 1, 2010 | Reply

    My issue is similar, I select the emails to be deleted in my Hotmail account, the phone flashes black goes back the icon window, and the deleted emails are still there. I even went one at a time and put the emails in the trash. They delete, then once I am back on the main window, the messages are still there. I even deleted the account and re added it, it worked for a day and then back to the same problem.

  7. By Tammy on Mar 8, 2010 | Reply

    I’m having the exact same problem as Julie. Tried deleting and re-entering the POP3 account several times, tried restoring my phone 4 times, turned it off and on a bazillion times and still nothing works? Really aggravating! Have so many e-mails in there, I’m afraid my phone will implode.

  8. By Dave on Mar 16, 2010 | Reply

    Thank you. Your fix solved my problem with a new imap account

  9. By Tom W on Mar 16, 2010 | Reply

    Excellent, Thank you very much!! O2 couldn’t fix it but you have!!

  10. By Jennifer on Mar 22, 2010 | Reply

    Julie – did you ever get an answer on this? I’m having the same issue.

  11. By Malcolm on Mar 28, 2010 | Reply

    Am having same problem as julie with talktalk account. Tried doing what was suggested but couldn’t find ‘trash’ item in advanced options under email talktalk.

  12. By Paul on Mar 30, 2010 | Reply

    Awesome! I’ve had this problem with a couple of my mail accounts since I got my iPod Touch. I’ve searched the web numerous times and have always come up empty handed. In fact, I think this may be the only place on the web that has this info. You are the king!

  13. By Paul on Mar 31, 2010 | Reply

    didnt work for me? also i cannot see emails in my inbox unless i use the search function – whats that all about? i use aol

  14. By NIck on Apr 15, 2010 | Reply

    Worked like a charm, much thanks

  15. By James on Apr 20, 2010 | Reply

    Thanks for the solution! Its people like you that make me want to start sharing my tech solutions to help others too!

    James

  16. By Eivind F S on Apr 20, 2010 | Reply

    Wow, thanks! Problem solved. One less headache in my life

    :-)

    E

  17. By Robert G on Apr 28, 2010 | Reply

    Spot on – thanks

  18. By Kim on Apr 28, 2010 | Reply

    Paul–
    I am having the exact same problem. Actually it all started with not able to move messages…then I could not receive messages… and then it showed that I had ### total messages, 0 unreads. But it would not load them for me to see…unless I use the search menu. Been on the phone with ATT and Apple and restoring etc for over 8 hours. Apple is clueless as to the problem over the phone… taking it in on Friday. Did you find an answer??

    Good luck!
    Kim

  19. By Lee on Apr 29, 2010 | Reply

    Thanks for the info. You saved me a lot of frustration with this gadget.

  20. By james on Apr 30, 2010 | Reply

    thank you! Much appreciated

  21. By Dennis on May 15, 2010 | Reply

    And your gift keeps giving, thanks for the tip. Problem solve…

  22. By Dmitriy on May 19, 2010 | Reply

    Perfect!!!

  23. By Katy on May 19, 2010 | Reply

    did you ever find a fix? I am having the same problem.

  24. By steve on May 25, 2010 | Reply

    I am having the same problem but when I get to Advanced there is no trash option. Any ideas what to do anyone?

  25. By steve on May 26, 2010 | Reply

    PS I do not have a deleted mailbox facility either.

    I am having the same problem but when I get to Advanced there is no trash option. Any ideas what to do anyone?

  26. By Ad on May 29, 2010 | Reply

    Thanks man

  27. By Bud on May 29, 2010 | Reply

    Excellent, your page came top in Google for “iphone cannot move to trash” and it works!
    Thanks a bunch.

  28. By Gurmeet on May 31, 2010 | Reply

    Worked !!!! Thanks

  29. By holmqs on Jun 3, 2010 | Reply

    Thank you! It worked!

  30. By boone on Jun 18, 2010 | Reply

    how did you remedy the problem?

  31. By Hans on Jun 23, 2010 | Reply

    tnx dude works like a charm;)

  32. By Jo Ann on Jun 24, 2010 | Reply

    Thank you so very much, worked like a charm!!

  33. By Dave on Jun 25, 2010 | Reply

    Wow, something so simple. Thanks works great.

  34. By Rick on Jun 26, 2010 | Reply

    Thanks, saved a ton of time, works great

  35. By michelle on Jun 28, 2010 | Reply

    Omg you are a life saver… so simple but soo good!!!

  36. By Ayashi on Jun 29, 2010 | Reply

    Wow, that’s it? So simple solution. You are awesome. Thank you!

  37. By Abby on Jul 9, 2010 | Reply

    When I check my mail it says 71 messges total 0 unread. It doesnt give me time to click them and when i do it just goes to no messages in inbox…. PLEASE someone help me…………….

  38. By russ on Jul 12, 2010 | Reply

    hi have followed the instructions above but i don’t seem to have anythinh that says trash. Anybody help plse?

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